Before A Quote Is Accepted
Customers can continue planning, comparing vendors, and requesting quotes before a quote is accepted. Vendor availability and pricing may change until the booking is confirmed.
Legal
Refund And Cancellation Policy
Last updated: June 2026
This policy explains how GUBARI thinks about quote acceptance, booking protection, deposits, balance payments, cancellations, and support review.
Refund and cancellation terms should be clear before payment. Customers should review the accepted quote and payment step before booking.
Booking Protection Window
When a booking protection window is shown, customers may request changes, switch vendors, or cancel a selection during that window according to the workflow shown in GUBARI.
Deposits
Deposit terms are shown before payment. Deposit refund eligibility may depend on timing, vendor preparation work, custom materials, event date, and the specific accepted quote.
Balance Payments
Balance payments are connected to booked vendor work. If a balance issue needs review, GUBARI may look at the accepted quote, event preparation details, messages, payment records, and vendor/customer responses.
Customer Changes
Celebration plans can change. If plans change after vendor quotes are received, GUBARI uses the Fair Quote Policy to preserve original requests and quotes while helping create updated requests.
Vendor Cancellations Or Availability Issues
If a vendor cannot perform a booked service, GUBARI may help review records, support customer communication, and track next steps. Refund or replacement outcomes depend on the accepted quote, payment status, and timing.
Support Review
For payment, cancellation, or booking review, contact hello@gubari.com with the celebration name, vendor name, booking details, and payment reference.